Transit analytics software helps agencies analyze operational data such as ridership, on-time performance, and service efficiency. By consolidating data from multiple systems, these platforms help transit leaders monitor performance, identify trends, and make more informed planning decisions.

When operational data is stored in separate systems, it becomes difficult to generate accurate reports or identify performance trends. Centralizing transit data allows agencies to connect ridership, operations, financial, and service information in one place, improving visibility and decision-making.

Common transit performance indicators include on-time performance, passenger trips, cost per passenger trip, vehicle revenue miles, service reliability, and customer feedback metrics. These KPIs help agencies measure service quality and operational efficiency. 

Transit agencies generate large volumes of operational data every day. Analytics tools help transform that data into dashboards, trend analysis, and performance reports that support service planning, budgeting, and operational improvements.

NTD reporting is the annual process where U.S. public transit agencies submit operational, financial, and ridership data to the Federal Transit Administration (FTA). This reporting ensures transparency, supports federal funding allocation, and helps track transit performance nationwide.

NTD reports typically include ridership data, vehicle revenue miles and hours, operating expenses, fleet information, safety data, and financial statistics. Agencies must ensure the data is consistent across multiple reporting forms and meets FTA validation requirements.

Transit agencies can reduce reporting time by centralizing operational data, automating report generation, and validating data earlier in the reporting cycle. Automated systems like TransTrack Manager can identify inconsistencies and generate NTD reporting outputs much faster than manual processes. 

TransTrack Manager™ acts as a system consolidator or data warehouse focused exclusively on key transit agency information for display using business analytics. Summary data may be imported from an existing system, such as finance, planning, or marketing, or entered directly at the summary or transaction level. 

No! The benefit of using Transtrack is that it consolidates data between multiple departments and breaks down silos. You can grant access to as many people who need it.

After connecting your related data sources, TransTrack starts providing insights within 24 hours. TransTrack’s typical implementation is less than 6 months.

TransTrack software includes 16 primary KPIs, hundreds of measurable metrics, and 271 standard reports for immediate use relating to:

• Operations
• Passengers
• Finance
• Maintenance
• Customer Service
• Asset Management

By having a consolidated view of transit data, your agency can confidently evaluate and guide business decisions on route stops, vehicle health, ridership, operational costs, and more. You’ll be able to easily stay compliant with local and federal regulations, show your value to community leaders, and swiftly adapt to community needs.

Yes. Easily share with anyone from senior management to operational resources in one click, or download a PDF when needed.

TransTrack Manager centralizes transit agency data in one system, making it easier to prepare and submit National Transit Database (NTD) reports to the Federal Transit Administration. Built-in reporting tools automate much of the reporting process by consolidating ridership, operational, and financial data. For many agencies, TransTrack prepares up to 95% of required NTD reports automatically, significantly reducing manual work and improving reporting accuracy. Learn more.

Yes. TransTrack Manager™ stands out as the innovative solution to combine agency-wide transit financial reporting with operational data to provide an effective performance review.

Yes. Transit leaders often want to identify appropriate cost allocations to specific accounts and line items for accurate KPI reporting. TransTrack Manager™ offers custom cost allocations based on various inputs, including service types, service hours, service miles, and administrative and overhead costs. This flexible allocation system allows you to focus on the aspects of your business that provide the maximum benefit.

TransTrack Manager™ includes tools to monitor and track 16 standard Key Performance Indicators (KPI’s), 271 canned reports, traditional analytics, and customized self-analytics. Agencies use this data to track the effectiveness of business operations and service changes throughout the year. TransTrack Manager™ includes executive and operational reporting tools to prepare customized Monthly, Quarterly, or Annual operational reports to present to your board, elected officials, or the public.

There is no limit to how many vehicles you can track within TransTrack software. We have a range of transit agencies with fleets of below 25 vehicles to 300+ that have all found success. Plus, you have peace of mind since adding to or deleting from your vehicle count doesn’t affect pricing.

Whatever types of vehicles your transit agency has! We collect data for gas and diesel-powered vehicles of all sizes in each of our modules, while the Zero Emission Bus (ZEB) Module is designed specifically to track electric fleets. 

TransTrack is your comprehensive solution for:

• Fleet maintenance
• Parts inventory
• Purchasing and work order management
• Fuel management
• Tire management

Yes. Manage your facilities with ease by turning manual and reactive maintenance into proactive steps using our automated fleet scheduling software. Set reminders, alerts, and notifications to efficiently organize vehicle maintenance cycles, parts inventory stocking, and warranties.

Not a problem! You can use TransTrack to house information for third-party labor management, too.

APC certification is the process of demonstrating that automatic passenger counting systems meet the accuracy standards required by the Federal Transit Administration. Once certified, agencies can use APC data for official NTD reporting.  

Yes, if you plan on relying on the data to make decisions, lobby for grants, optimize routes, and submit with NTD reporting. Raw APC data contains discrepancies that need correction before your transit agency can responsibly utilize and apply the data.

According to the NTD Sampling Manual: “You must meet this requirement of getting FTA certification for the first report year for which you use your APC data for NTD reporting, any mandatory recertification year (FY2022, FY2025, FY2028, etc.), and any other year during which you install new and substantially different APC equipment.”

Yes. Our proprietary data cleansing and expansion methods and in-house NTD qualified statistician will properly cleanse, expand, and verify your data to attain the necessary statistical significance.

We can complete APC Certification in as little as six months if you are already collecting some APC data today. 

No. Agencies can easily be APC certified with as low as 40% APC deployment on the fleet. Our process samples your APC data across the whole service area over time, identifying ridership patterns and making practical applications of your APC hardware. 

We can certify a fleet with various APC models as long as the data is readily available.

Working with ZEB analytics software presents incredible opportunities: gain access to invaluable insights that empower you to efficiently manage your fleet, make well-informed business decisions, and optimize your processes to their fullest potential. Our TransTrack Manager™ ZEB Module allows you to collect, report, and analyze electric fleet data to make educated decisions about service levels for your agency. Simplify your costs, better understand your vehicle charging data, and acquire reputable data based on our Emissions Factor Modeling.

Below is a list of popular grants for purchasing ZEBs and related infrastructure. Simply go to the Federal Transit Association website to apply for them:

• FTA 5339
• 5339(c) Fleet and Lo-No Grant
• FTA 5312 Innovation Grant
• FTA 5307 Urban Formula Grant

The TransTrack Manager™ Zero Emissions Bus (ZEB) Module allows you to thoroughly analyze your emissions, operation costs, and operating efficiency of old and new fleets to ensure your vehicles comply with federal regulations. Our system tracks the following:

• Annual Emissions
• Monthly Emissions Outputs for CO2, NOx, SOx, and Particulate Matter
• CO2 Offset
• Battery Life & Remaining Battery Capacity 
• Range Performance
• Electricity Pricing Per Mile
• Operator Performance
• Operating Efficiency

TransTrack is the only system that calculates the electricity pricing per mile, giving the fleet an accurate cost-per-mile. Simply input your utility data, and TransTrack will automatically calculate your utility costs for operating the ZEB fleet.

TransTrack Solutions Group takes pride in providing personalized customer service. Our Customer Service Team responds to client inquiries via email or phone Monday – Friday 8:00am – 5:00pm CDT. Most issues are responded to in a timely manner (typically within a few hours).

Yes. We offer consulting services where we can ensure your highest priority KPIs are tracked, visible, and actionable. As a team of transit management professionals, we have first-hand experience of how TransTrack’s insights have a tangible impact on transit agency decisions. We’ll help with:

• Transit financial planning and cost analyses
• Organizational strategy and business process redesign
• Performance reporting and management information systems
• Management and operations efficiency and effectiveness studies
• Privatization and out-sourcing analyses
• Cost reduction strategy studies
• Transit and paratransit operations analysis and service planning
• National Transit Database Reporting
• Implementation and support of the TransTrack Manager™ web application