TransTrack Systems® provides a web-based transit business analytics and data management system to efficiently aggregate data from multiple sources for enhanced performance monitoring and reporting.
The TransTrack Manager™ application acts as a system consolidator or data warehouse focused exclusively on key transit agency information for display using business analytics. Summary data may be imported from an existing system, or entered directly into the TransTrack Manager™ application at either the summary or transaction level.
Data necessary for transit performance management and business analytics are consolidated in the TransTrack Manager™ application.
National Transit Database (NTD) Reporting
Complete 95% of annual NTD reporting in one click with TransTrack Manager™. As an out-of-the-box software solution, it centralizes and tracks data from all departments throughout the year to make annual reporting a breeze. TransTrack Manager™ can generate over a dozen NTD reports in minutes. Plus, our platform is sophisticated enough to allow for manual data entries and imports based on your agency’s unique needs. Learn more about TransTrack Manager’s™ NTD reporting features and start streamlining your processes today.
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Customer Service
The Customer Service Tool provides the ability for agencies to manage the customer feedback process, starting with the initial call and ending with the close of the investigation. The Customer Service Tool allows for direct entry of customer information, the nature of their complaint or commendation, and incident details.
Fleets
TransTrack Manager™ provides a multitude of data collection surrounding fleet statistics including direct interface with the TransTrack EAM.
Ridership
TransTrack Manager™ effectively compiles ridership data from a variety of sources including APC and digitized fareboxes such as GFI. The ridership data can be segregated by fare type, route, and time of day depending on the fare collection unit.
Operating Efficiency + KPI's
TransTrack Manager™ collects and reports operating data from fareboxes, AVL data, and dispatch. This data provides operator efficiency, route efficiency, and incident reporting by operator, route, and time of day, allowing agency leadership to provide focused review and improvement.
Analytics
Multiple Format Display - TransTrack Manager™ standard reports provide the ability to quickly assess your agency’s performance and operating effectiveness. With our business analysis tools, you can quickly access data at a detailed level with the ability to sort, filter, and trend data to provide immediate information. Drill down into NTD reporting (link to new NTD LP) data on a daily, monthly, weekly, or annual basis to gain peace of mind that everything is on track to receive federal funding. TransTrack Manager™ automatically provides the necessary methodologies for agency classifications and financial accounts for consistent reporting.
TransTrack Manager™ offers a Self Serve Analytics customization tool with the ability to track, report, and visualize any data point provided into the system. TransTrack Manager™ also provides the ability for users to export data from views and reports in PDF format or for use in Microsoft Excel.