From Data to Action: Improving Workforce Performance and Planning with ViewPoint Integration

Issues like absenteeism, workforce shortages, and inefficient scheduling can lead to disruptions in daily bus service and increased costs for transit agencies already facing budget challenges.

In response, transit agencies are moving away from old-school spreadsheets or disparate data systems and embracing cloud-based business intelligence (BI) solutions. ViewPoint BI represents a transit-specific approach to cloud-based data management. The transit solution aggregates and monitors your unique workforce data and transit metrics in one easy-to-use, centralized platform. 

With ViewPoint BI’s Workforce Management (OPS) integration, transit leaders can effectively monitor workforce shortages while assessing the efficiency of certain routes and schedules.

How ViewPoint BI Supports Transit Workforce Management

ViewPoint BI represents a transit data solution intended to combat these operational challenges faced by your transit agency.

Centralized Data Management

ViewPoint BI consolidates critical workforce metrics—such as overtime, absences, incidents, and extra board utilization—into a single platform. Transit leaders can segment this centralized data by agency, division, location, or individual employee to gain granular visibility.

Customizable Dashboards and Reporting

With ViewPoint, agencies can develop tailored dashboards to monitor KPIs, analyze trends, and measure productivity. Reports align with your specific workforce goals, such as tracking absenteeism trends or evaluating employee performance, and automated reporting workflows offer timely delivery of actionable insights.

Real-Time Alerts and Proactive Notifications

ViewPoint BI enables managers to set thresholds for critical metrics like absenteeism and overtime. Real-time alerts notify relevant personnel of emerging issues so corrective action can be taken immediately. Customizable alert settings may also be set to create role-specific notifications.

Trend Analysis and Root Cause Identification

Historical and real-time data culminated in ViewPoint helps identify recurring workforce issues, including absenteeism patterns or overtime trends. Through actionable insights, ViewPoint helps transit agencies leverage reports and understand operational impacts. A data-backed approach drives productivity improvements and reduces inefficiencies over time.

Integration with Operations

Seamless integration with operations ensures better workforce scheduling and resource allocation. Data synchronization enables accurate planning, aligning workforce capacity with service requirements.

CAD/AVL Data Integration

ViewPoint’s Running Times module integrates data from scheduling systems and CAD/AVL systems, allowing agencies to compare planned schedules with actual bus route data. This unified view helps identify gaps in schedule adherence and workforce efficiency.

The Importance of KPI Tracking with ViewPoint BI

Tracking KPIs such as absenteeism, overtime, and service delivery is crucial for effective workforce management. ViewPoint BI's integrated KPI tools allow transit agencies to monitor trends and identify workforce inefficiencies. With this essential component, ViewPoint simplifies KPI tracking and enables managers to measure and improve productivity across all organizational levels.

ViewPoint hosts this data in a centralized platform and offers actionable insights based on these metrics. Your agency can easily identify opportunities for improvement in scheduling, workforce planning, and productivity and can even customize KPIs to align with specific operational goals.

Guelph Transit used the data gathered through ViewPoint’s Running Times module and ViewPoint’s intuitive KPI insights to solve issues associated with one of their service lines. When traditional methods failed, they drew on ViewPoint’s wealth of data to first understand the problem and then implement a solution. After the addition of an express route and adjusted running times, Guelph Transit experienced a 32.3% increase in ridership!

Benefits to Transit Agencies: Actionable Insights to Improve Workforce Management

Improved Productivity: ViewPoint’s trend analysis tools allow managers to quickly identify inefficiencies and enable targeted improvements. With actionable insights from ViewPoint, you’re no longer left wasting time testing out dozens of solutions for one that works. 

Increased Efficiency: Automation of routine processes like reporting, schedule adjustments, and workforce performance analysis streamlines operations. Real-time alerts and intuitive dashboards enhance communication and coordination across operations teams.

Decreased Operational Costs: Proactive workforce planning minimizes reliance on overtime and extra board utilization, reducing labor expenses. Optimized scheduling aligns staffing resources with service demand and lowers costs.

Dynamic Workforce Adjustments: Transit leaders can make real-time decisions to address workforce shortages or sudden service disruptions. Monitoring absenteeism allows for data-driven staffing adjustments and increased service reliability.

Enhanced Reporting and Compliance: With real-time data tracking, ViewPoint increases transparency and accountability around NTD reporting and simplifies the compliance process. 

Long-Term Workforce Planning: Transit agencies can analyze retirement trends, retention rates, and skill gaps to develop proactive recruitment and training programs—an approach that fosters future workforce readiness through data-driven planning.

Benefits to Passengers: Delivering Reliable and Safe Service

Improved Service Reliability: ViewPoint’s insights allow you to see which routes might need more resources, therefore minimizing disruptions caused by workforce shortages or absenteeism.

Better Customer Service: Enhanced on-time performance and reduced cancellations lead to fewer passenger complaints. When your team promptly addresses any service gaps, your passengers will likely be satisfied with their experience.

Increased Safety: Workforce data, such as how many breaks drivers receive, helps identify and address operator fatigue or other critical safety issues.

Rider Trust: Delivering reliable and efficient transit services builds passenger confidence and trust in your agency's operations!

Driving Transit Success with ViewPoint BI 

ViewPoint BI offers transformative data tracking opportunities for transit agencies and represents a crucial tool for workforce and operations teams. By leveraging ViewPoint’s actionable insights, your transit agency can improve workforce performance, optimize resources, and deliver stellar, on-time service! 

Ready to revolutionize your transit operations? Tackle your most difficult workforce challenges today with ViewPoint BI!